Privacy Policy

• Contact info: your phone number and first name. Friends who join your trip enter their own name and phone number on the trip's invite link.
• Text message consent: when you agree to trip texts, we save your phone number, the date and time, your IP address and the exact wording you agreed to, as a record of your consent.
• Trip details: trip names, destinations, travel dates, home airports, budgets, votes, and the messages sent in your trip's group chat.
• Preferences: things like cabin class, seat preference and whether you want trip updates.
• Booking details: when you book, the traveler's full name, date of birth, gender as shown on their ID, email and phone, plus your confirmation code and price. Card details go straight to our booking provider. ROAM never sees or stores your full card number.
• Basic technical info: sign-in cookies that keep you logged in, a saved light or dark mode setting, and standard server logs (like IP address and errors) that help us keep ROAM running.
• Approximate location, for the weather: our homepage shows the sky as it is where you are. Our hosting provider estimates your city from your IP address, and we send rounded coordinates (about 10 km) to Open-Meteo to look up the current weather. We don't store this location or link it to your account.

• To run your trip: create the group chat, ask the right questions, search flights and run votes.
• To book flights you choose and send you confirmations.
• To sign you in and keep your account secure.
• To fix bugs, prevent abuse and improve ROAM.

We don't use your information for advertising, and we don't build ad profiles.

We share only what each service needs to do its job for ROAM:

• Twilio: sends and receives texts and sign-in codes.
• Duffel and airlines: flight search, and passenger and payment details needed to book your ticket.
• Our charter partner (our charter broker partner): for private jet trips, the trip details, the organizer's name and phone number, and who replied IN, so they can confirm the jet and arrange payment with your group.
• Payment processing: card payments are handled by our booking provider and its payment partners, not by ROAM.
• Anthropic: our AI assistant reads your trip's group messages to write ROAM's replies.
• Supabase and Vercel: store our database and host the website.
• Legal reasons: if required by law, or to protect people from harm or fraud.

We do not sell your personal information, and we don't share it with anyone for their own marketing.

• We only text people who agreed to trip texts, either when starting a trip or on the trip's invite link. Texts come from (774) 458-9284 and are about that trip only. Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time, and HELP for help.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

• Trip details and group messages: while your account is active, or until you delete the trip or your account.
• Booking records (name, confirmation code, price): as long as needed for the trip, customer support, and tax and legal requirements.
• Server logs: usually no more than 30 days.

When you delete your account, we delete or anonymize your data within 30 days, except what the law requires us to keep.

You can ask us to:

• Show you the personal information we have about you.
• Correct anything that's wrong (you can also edit your profile anytime).
• Delete your account and personal information.
• Stop texting you (reply STOP).

To make a request, text HELP to (774) 458-9284. We'll reply within 30 days. Depending on where you live (for example, California), you may have extra privacy rights. We honor them, and we'll never treat you differently for using them.

When you start a trip, you get an invite link to share with your group. Each friend who opens it enters their own name and phone number and agrees to trip texts themselves. We never get friends' numbers from you. We use their details only for that trip's group chat. Friends can reply STOP at any time, or contact us to have their information deleted.

We use encryption in transit, access controls and trusted providers to protect your data. No system is perfectly secure, but we work to keep your information safe, and we'll tell you if a breach affects you.

ROAM is for people 18 and older. We don't knowingly collect information from children under 13.

ROAM is based in the United States, and your information is stored and processed in the U.S.

We'll update this policy as ROAM changes. We'll change the date at the top, and for important changes we'll let you know by text or in the app.

Privacy questions or requests? text HELP to (774) 458-9284.